You’ll soon feel at home
Roles available in: Belfast, Sheffield, Rosyth, Leeds.
There aren’t many things that are bigger emotionally or financially than mortgages. Your customer service and interpersonal skills will make sure
this part of our customers’ lives runs as smoothly and stress free as possible.
Mortgage Sales:
Additional Borrowing
When existing customers are looking to increase their borrowing on their mortgage, this team use effective questioning to find
out the amount they want to borrow, over what period of time and what the purpose is, advising the customer of any arrangement fees they may incur.
Mortgage Acquisition
Taking incoming calls from new or existing customers looking for information regarding our mortgages, Mortgage Acquisition guide them
through every part of the application process. Once a customer’s needs have been matched to the right product, they will be taken through a
mortgage quotation, always following tight regulatory guidelines. Then the customer will be sent the quotation in the post, which will followed up via
outbound calls to complete the application.
Mortgage Options
One of the main requests we receive is from existing customers looking to switch their existing mortgage agreement. The nice people in Options ask
effective questions to find out why they are looking to switch, provide great service to try and retain them, and even offer additional products where appropriate.
Mortgage Servicing
As the first point of contact for all mortgage related enquiries, this team receive incoming calls from customers and resolve issues using
state-of-the-art systems. A key part of their job is retaining existing mortgage holders. This is done by identifying those customers who may potentially
leave and then transferring them to our Mortgage Options team.
Mortgage Progression
Taking incoming calls from customers, solicitors and valuers, who will be looking for a mortgage application update, Mortgage
Progression help our customers find out how their application is progressing. Seeing a mortgage through from application to completion they also
work with solicitors to arrange the deposit of funds.